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Personal Service, Professional Advice for All Your Insurance Needs

Elizabeth Rook Insurance partners with the ERIE Insurance Company. We are a multi-line agency with decades of experience. We provide prompt service and expert advice for your personal and business insurance needs in Tennessee. Being a family owned and operated owned small business, we appreciate your referrals! Word of mouth, community involvement & our current customers are how the majority of our new clients hear about agency. Thank you for recommending us to your friends, family and co-workers. Customer satisfaction is extremely important to us; we want to build long lasting relationships with all of our customers!

The ERIE Is Above All In SERVICE® 

Severe Weather Affecting You? We Can Help 

Severe winter weather may affect Erie Insurance Customers in several states. We want you to know that we’re here for you. If you have questions about your policy or need to report a claim, please contact our agency. On evenings, nights and weekends, call Erie Insurance’s claims hotline at (800) 367-3743. Learn more about ERIE’s claims service.


Shop Local

Local food. Local theater. Local products. We’re paying more and more attention to things that come directly from our own communities. Why shouldn’t your insurance agent be local, too? Read more.

What Customers Say

"Thank you for your help with our recent hit-and-run nightmare. ERIE's professional and timely response was truly appreciated."
-Tony and Pam B.

File a Claim in Tenn.


If you’re an Erie Insurance Customer and have questions about your policy coverages or need to file a claim, here’s what to do:

Contact our agency, or
Call one of ERIE's field offices.

To contact the local ERIE office in Knoxville, call (888) 922-3743 or (865) 909-9888.

Other residents can find the toll-free phone numbers on Erie Insurance’s website. You can also file a claim online.

ERIE offers 24/7 support, call (800) 367-3743.